fbpx
Skip to content
Oficina internacional

International office

PATIENT SAFETY

At ORTHODOS our commitment is focused on providing a memorable experience to our patients, through high quality treatments, with safe techniques and procedures, wellbeing during the consultation and time inside in our facilities.

RECOMMENDATIONS FOR PATIENT SAFETY:

SECURITY RECOMMENDATIONS FOR INTERNATIONAL TARGETS

Oficina Internacional_OrthodosOur patients must carry an identification badge in a visible place. Must show: full names, surnames and their identification document number. If for any reason this is lost or damaged, you must ask at the entrance in order to replace it immediately. The ORTHODOS staff will be able to validate at any time that the badge belongs to the bearer. Ask your dentist to verify your identification data with your personal information in the medical record.

Oficina Internacional_OrthodosPersons in charge of patient and the support staff must introduce themselves appropriately. Validate that they carry the institutional card with their respective identification data and that they are in the respective uniform and personal protection elements (PPE). If for any reason someone treats the patient without a card, they are fully entitled to request it. If you notice strangers or unidentified people in the waiting room or service area, ask someone nearby for help.

Oficina Internacional_OrthodosHandwashing is the most effective way to prevent infection. Feel free to remind dentists, assistants and support staff to do so. Likewise, it is important that the patient also wash their hands with soap and water upon arrival at ORTHODOS and after going to the bathroom. Suggest that companions properly wash their hands with soap and water or use glycerinated alcohol before, during and after any type of contact with other people.

If you areOficina Internacional_Orthodostaking one or multiple medications, mention them to the treating dentist. This is also true for vitamins, herbal supplements and drugs that do not require a prescription. It is vitally important to also inform if you are allergic to any medication.

Oficina Internacional_Orthodos

Prevent any type of fall. You as a patient are essential in this process. Be careful when getting in and out of the dental unit and when using the bathroom. When going up or down stairs, hold on to the safety railing or use the elevator. Try to wear shoes with non-slip soles and do not walk on wet floors. Respect the preventive signage posted by the general services staff and follow their instructions. Use your cane or walker if you need it or ask your companion to help you.

Oficina Internacional_OrthodosIf you are going to have a treatment that requires surgery or an invasive procedure, you should make sure that you and your dentist know what the procedure is about. The maxillofacial surgeon or the respective specialist should be asked to validate the procedure to be performed with the support dentist, so that there is no confusion. If you have questions about the surgery or the procedure, do not hesitate to ask.

Oficina Internacional_OrthodosUpon entering ORTHODOS , the patient and their companion must be informed about their rights and duties. Before any procedure, the patient must sign the informed consent on the activities, procedures and interventions that will be developed during the care process.

Oficina Internacional_OrthodosIt is advisable for the patient to ask all the questions that he considers important to the dentist and the staff that attends him, about the materials, techniques and procedures of his treatment. Whenever you are given an explanation, ask that it use terms you can understand. pregunte nuevamente. If something is not clear to you, ask again. It is important that the patient who requires a companion make sure that he is by her side during these moments of communication. He may ask questions that do not occur to you at the moment.

Oficina Internacional_OrthodosPara una correcta identificación del paciente, tanto en su valoración como en su tratamiento, se estableció como política el uso como mínimo, de dos (2) identificadores: – Nombres y apellidos completos del paciente. – Número de identificación (cédula de ciudadanía, registro civil, tarjeta de identidad, pasaporte). El procedimiento de identificación correcta del paciente inicia desde la primera cita virtual. El equipo odontológico y asistencial que es responsable de la atención del paciente, debe verificar la identificación durante cualquier momento del proceso de atención.

Oficina Internacional_OrthodosAs part of the effective communication strategy, it seeks to at least validate that the explanations and instructions provided by the dentist are clear and understandable for the patient and their companion (when applicable), before starting dental treatment. To ensure that this is the case, the patient must sign the respective informed consent.

At ORTHODOS, para minimizar riesgos en la atención de pacientes con procedimientos quirúrgicos y/o invasivos y evitar la ocurrencia de eventos adversos, se ha estandarizado el Protocolo Universal en Pacientes Quirúrgicos. Estos procedimientos buscan asegurar lo siguiente: 1. Que el procedimiento se realice a la persona correcta. 2. Que se realice el procedimiento correcto. 3. Evitar que el procedimiento se realice en el sitio incorrecto. Por esto, tenga en cuenta las siguientes recomendaciones para su cirugía y/o procedimiento invasivo: Antes de la cirugía y/o procedimiento invasivo: a) El odontólogo le pedirá que firme un formato de consentimiento informado, que usted tiene que leer con cuidado y deberá indicar: su nombre, el tipo de cirugía y/o procedimiento que le van a realizar, los riesgos asociados a estos y una declaración de que usted comentó la cirugía y/o procedimiento invasivo con el odontólogo y aclaró todas sus dudas, estando después de esto de acuerdo con que se lleve a cabo. b) Pregunte a su odontólogo: ¿Cómo debe prepararse para la cirugía y/o procedimiento invasivo? ¿Qué medicamentos NO debe tomar antes de la cirugía y/o procedimiento invasivo? ¿ Puede comer o tomar líquidos o alimentos sólidos antes y después de la cirugía y/o procedimiento invasivo? Asegúrese de no quedar con alguna duda. Si hay algo que no entiende, debe preguntarlo inmediatamente. Recuerde que tiene derecho a saber lo que le realizarán en su cuerpo. Durante la cirugía y/o porcedimiento invasivo: El odontólogo tratante debe confirmar con la auxiliar de odontología que la información de la historia clínica sea la suya y corresponda con el plan de tratamiento. Participe en esta actividad y asegúrese de que no haya errores. Por su seguridad, es posible que el personal le repita las siguientes preguntas varias veces:

¿Cuál es su nombre y número de documento? ¿Qué tipo de cirugía y/o procedimiento le van a realizar?

After surgery and/or invasive procedure:

a) Avise al odontólogo si siente dolor para buscar la forma de aliviarlo. b) Pregúntele al odontólogo si va a necesitar algún tratamiento o medicamento después de que salga del consultorio odontológico.

Oficina Internacional_OrthodosInfections Associated with Health Care (IAHC) previously called nosocomial or intrahospital, are those infections acquired by a patient during his stay in an institution while receiving medical or dental treatment, whether surgical or an invasive procedure, or while receiving treatment for some disease and that at the time of admission to the institution did not have or was not in the incubation period for said infection.

Oficina Internacional_OrthodosAt ORTHODOS the main preventive measure is hand washing. Clean hands are the best protection against infection, the patient should wash their hands with soap and water upon arrival at the clinic and after going to the bathroom. Look for the points where the glycerinated alcohol is located to protect your health and that of your companion. Staff involved in your treatment must wash their hands before and after contact with you and must use personal protective equipment (PPE).

Oficina Internacional_OrthodosPrevent any type of fall. You as a patient are essential in this process. Be careful when getting in and out of the dental unit and when using the bathroom. When going up or down stairs, hold on to the safety railing or use the elevator. Try to wear shoes with non-slip soles and do not walk on wet floors. Respect the preventive signage posted by the general services staff and follow their instructions. Use your cane or walker if you need it or ask your companion to help you.

Like all surgical and/or invasive procedures, dental treatments can have effects after their execution. Confirm with your treating dentist what care you should follow, what medications you should take and how often, what you can or cannot eat, when you should go back for check-ups, what activities are restricted while you fully recover, and make sure all of this is in writing. Recommendations to follow 24 hours after surgery: (picture # 1) Start brushing in the intervened area 24 hours after the intervention (picture # 2) Maintain hygiene in the mouth to avoid infections (picture # 3) If your specialist has prescribed medication, follow the instructions (picture # 4) If the discomfort persists after 4 days, contact your specialist

Oficina Internacional_Orthodos

OUR SPECIALISTS

Oficina internacional

Dr. JUAN GUILLERMO GUTIÉRREZ QUINTERO

Oral and Maxillofacial Surgeon from Universidad El Bosque.

9 años de experiencia profesional. “La pasión por lo que hago es la fuente de energía que me impulsa a seguir adelante todos los días en mi trabajo”.

Oficina internacional

Dra. MARTA ELENA FORERO CASTRO

Oral and Maxillofacial Surgeon from the Universidad Nacional of Colombia.

21 años de experiencia profesional. “Soy muy buena tratando pacientes nerviosos y manejando el dolor. Realizo mi trabajo con mucho amor”.

Oficina internacional

Dra. LINA MARÍA PLAZAS ORTEGON

Endodontist from the Universidad Santo Tomas of Bucaramanga - Bogotá extension Colombian Dental Federation.

5 años de experiencia profesional. “Soy seria y responsable con mi trabajo, sin perder el buen trato con el paciente”.

Oficina internacional

Dra. BEATRIZ RODRÍGUEZ VALDERRAMA

Specialist in Functional Orthopedics and Orthodontics from the Universidad Cooperativa of Colombia.

12 años de experiencia certificada en la técnica Invisalign. "Aunque practico todas las técnicas de ortodoncia, mi fuerte está en la ortodoncia sin brackets. Me encanta ver como evoluciona rápidamente el tratamiento de cada paciente, incluso viviendo en otro país".

Oficina internacional

Dr. JIMMY GIOVANNY GUERRERO PALACIOS

Specialist in Oral Rehabilitation from the Universidad Nacional of Colombia.

8 años de experiencia profesional. “Soy feliz dando lo mejor de mí para mis pacientes. Cada sonrisa hermosa que veo es el mejor premio para mi trabajo”.

Oficina internacional

Dra. VANESSA CAROLINA CARDONA FLORES

Specialist in Orthodontics from Universidad El Bosque. University teacher.

10 años de experiencia certificada en la técnica Invisalign. "Siento empatía con todos los pacientes y me encanta guiarlos de manera interdisciplinaria, desde el inicio hasta el final de su tratamiento, para cumplir a cabalidad con la función masticatoria y estética final”.

Oficina internacional

Dr. JOSÉ FERNANDO MEJÍA MOSQUERA

Specialist in Periodontics from Universidad San Martín with training in implantology.

25 años de experiencia profesional. “Disfruto plenamente mi trabajo como periodoncista, pero sobre todo cuando observo la felicidad de mis pacientes al tener sus implantes y poder reír tranquilamente”

Oficina internacional

DRA. SILVIA ALEJANDRA ERASO CERÓN

Endodontist from Universidad El Bosque.

14 años de experiencia profesional. “Me encanta ser “paciente” con mis pacientes y atenderlos con amabilidad, respeto y honestidad”.

WhatsApp chat