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Oficina internacional

International office

PATIENT SAFETY

At ORTHODOS our commitment is focused on providing a memorable experience to our patients, through high quality treatments, with safe techniques and procedures, wellbeing during the consultation and time inside in our facilities.

RECOMMENDATIONS FOR PATIENT SAFETY:

SECURITY RECOMMENDATIONS FOR INTERNATIONAL TARGETS

Our patients must carry an identification badge in a visible place. Must show: full names, surnames and their identification document number. If for any reason this is lost or damaged, you must ask at the entrance in order to replace it immediately. The ORTHODOS staff will be able to validate at any time that the badge belongs to the bearer. Ask your dentist to verify your identification data with your personal information in the medical record.

Persons in charge of patient and the support staff must introduce themselves appropriately. Validate that they carry the institutional card with their respective identification data and that they are in the respective uniform and personal protection elements (PPE). If for any reason someone treats the patient without a card, they are fully entitled to request it. If you notice strangers or unidentified people in the waiting room or service area, ask someone nearby for help.

Handwashing is the most effective way to prevent infection. Feel free to remind dentists, assistants and support staff to do so. Likewise, it is important that the patient also wash their hands with soap and water upon arrival at ORTHODOS and after going to the bathroom. Suggest that companions properly wash their hands with soap and water or use glycerinated alcohol before, during and after any type of contact with other people.

If you aretaking one or multiple medications, mention them to the treating dentist. This is also true for vitamins, herbal supplements and drugs that do not require a prescription. It is vitally important to also inform if you are allergic to any medication.

Prevent any type of fall. You as a patient are essential in this process. Be careful when getting in and out of the dental unit and when using the bathroom. When going up or down stairs, hold on to the safety railing or use the elevator. Try to wear shoes with non-slip soles and do not walk on wet floors. Respect the preventive signage posted by the general services staff and follow their instructions. Use your cane or walker if you need it or ask your companion to help you.

If you are going to have a treatment that requires surgery or an invasive procedure, you should make sure that you and your dentist know what the procedure is about. The maxillofacial surgeon or the respective specialist should be asked to validate the procedure to be performed with the support dentist, so that there is no confusion. If you have questions about the surgery or the procedure, do not hesitate to ask.

Upon entering ORTHODOS , the patient and their companion must be informed about their rights and duties. Before any procedure, the patient must sign the informed consent on the activities, procedures and interventions that will be developed during the care process.

It is advisable for the patient to ask all the questions that he considers important to the dentist and the staff that attends him, about the materials, techniques and procedures of his treatment. Whenever you are given an explanation, ask that it use terms you can understand. pregunte nuevamente. If something is not clear to you, ask again. It is important that the patient who requires a companion make sure that he is by her side during these moments of communication. He may ask questions that do not occur to you at the moment.

For a correct identification of the patient, both in his assessment and in his treatment, the use of at least two (2) identifiers was established as a policy: – Full names and surnames of the patient. – Identification number (citizenship card, civil registry, identity card, passport). The correct identification procedure of the patient starts from the first virtual appointment. The dental and care team that is responsible for patient care must verify identification at any time during the care process.

As part of the effective communication strategy, it seeks to at least validate that the explanations and instructions provided by the dentist are clear and understandable for the patient and their companion (when applicable), before starting dental treatment. To ensure that this is the case, the patient must sign the respective informed consent.

At ORTHODOS, to minimize risks in the care of patients with surgical and/or invasive procedures and to avoid the occurrence of adverse events, the Universal Protocol for Surgical Patients has been standardized. These procedures seek to ensure the following: 1. That the procedure is performed on the correct person. 2. That the correct procedure is carried out. 3. Prevent the procedure from being performed on the wrong site. Therefore, keep in mind the following recommendations for your surgery and/or invasive procedure: Before the surgery and/or invasive procedure: a) The dentist will ask you to sign an informed consent form, which you must read carefully and must indicate: your name, the type of surgery and/or procedure that is going to be performed, the risks associated with these and a statement that you discussed the surgery and/or invasive procedure with the dentist and clarified all your doubts, being afterwards of this according to what is carried out. b) Ask your dentist: How should you prepare for the surgery and/or invasive procedure? What medications should NOT be taken before surgery and/or invasive procedures? Can you eat or drink liquids or solid foods before and after the surgery and/or invasive procedure? Make sure you are not left with any doubts. If there is something you do not understand, you should ask immediately. Remember that you have a right to know what will be done to your body. During surgery and/or invasive procedure: The treating dentist must confirm with the dental assistant that the information in the clinical history is his own and corresponds to the treatment plan. Participate in this activity and make sure there are no mistakes. For your safety, staff may ask you the following questions multiple times:

What is your name and document number? What type of surgery and/or procedure will you have?

After surgery and/or invasive procedure:

a) Notify the dentist if you feel pain and to find a way to relieve it. b) Ask the dentist if you will need any treatment or medication after you leave the dental office.

Infections Associated with Health Care (IAHC) previously called nosocomial or intrahospital, are those infections acquired by a patient during his stay in an institution while receiving medical or dental treatment, whether surgical or an invasive procedure, or while receiving treatment for some disease and that at the time of admission to the institution did not have or was not in the incubation period for said infection.

At ORTHODOS the main preventive measure is hand washing. Clean hands are the best protection against infection, the patient should wash their hands with soap and water upon arrival at the clinic and after going to the bathroom. Look for the points where the glycerinated alcohol is located to protect your health and that of your companion. Staff involved in your treatment must wash their hands before and after contact with you and must use personal protective equipment (PPE).

Prevent any type of fall. You as a patient are essential in this process. Be careful when getting in and out of the dental unit and when using the bathroom. When going up or down stairs, hold on to the safety railing or use the elevator. Try to wear shoes with non-slip soles and do not walk on wet floors. Respect the preventive signage posted by the general services staff and follow their instructions. Use your cane or walker if you need it or ask your companion to help you.

Like all surgical and/or invasive procedures, dental treatments can have effects after their execution. Confirm with your treating dentist what care you should follow, what medications you should take and how often, what you can or cannot eat, when you should go back for check-ups, what activities are restricted while you fully recover, and make sure all of this is in writing. Recommendations to follow 24 hours after surgery: (picture # 1) Start brushing in the intervened area 24 hours after the intervention (picture # 2) Maintain hygiene in the mouth to avoid infections (picture # 3) If your specialist has prescribed medication, follow the instructions (picture # 4) If the discomfort persists after 4 days, contact your specialist

OUR SPECIALISTS

Oficina internacional

Dr. JUAN GUILLERMO GUTIÉRREZ QUINTERO

Oral and Maxillofacial Surgeon from Universidad El Bosque.

9 years of professional experience. “The passion for what I do is the source of energy that drives me to keep going every day in my work”

Oficina internacional

Dra. MARTA ELENA FORERO CASTRO

Oral and Maxillofacial Surgeon from the Universidad Nacional of Colombia.

21 years of professional experience. “I am very good at treating nervous patients and managing pain. I do my job with a lot of love.”

Oficina internacional

Dra. LINA MARÍA PLAZAS ORTEGON

Endodontist from the Universidad Santo Tomas of Bucaramanga - Bogotá extension Colombian Dental Federation.

5 years of professional experience. “I am serious and responsible with my work, without losing good treatment with the patient”.

Oficina internacional

Dra. BEATRIZ RODRÍGUEZ VALDERRAMA

Specialist in Functional Orthopedics and Orthodontics from the Universidad Cooperativa of Colombia.

12 years of certified experience in the Invisalign technique. "Although I practice all orthodontic techniques, my forte is in orthodontics without braces. I love seeing how quickly the treatment of each patient evolves, even living in another country."

Oficina internacional

Dr. JIMMY GIOVANNY GUERRERO PALACIOS

Specialist in Oral Rehabilitation from the Universidad Nacional of Colombia.

8 years of professional experience. “I am happy giving the best of me for my patients. Every beautiful smile I see is the best reward for my work.”

Oficina internacional

Dra. VANESSA CAROLINA CARDONA FLORES

Specialist in Orthodontics from Universidad El Bosque. University teacher.

10 years of certified experience in the Invisalign technique. "I feel empathy with all patients and I love to guide them in an interdisciplinary way, from the beginning to the end of their treatment, to fully comply with the final masticatory and aesthetic function."

Oficina internacional

Dr. JOSÉ FERNANDO MEJÍA MOSQUERA

Specialist in Periodontics from Universidad San Martín with training in implantology.

25 years of professional experience. “I fully enjoy my work as a periodontist, but especially when I see how happy my patients are when they have their implants and can laugh quietly”

Oficina internacional

DRA. SILVIA ALEJANDRA ERASO CERÓN

Endodontist from Universidad El Bosque.

14 years of professional experience. "I love being “patient” with my patients and treating them with kindness, respect and honesty."