The international services office is a dependency that makes sure to provide patients with all the necessary information, so that their trip becomes a memorable experience. Likewise, it serves as a bridge between insurers, patients and service allies that make up our value chain.
“The entire ORTHODOS support team attests that our institution adheres to the quality standards required by the District Health Secretariat of Bogotá and the Colombian Ministry of Health, who have awarded us the service authorization badges of dentistry and dental specialties, elements necessary to be able to operate our clinic; that our attitude and willingness to serve will always be the best and will be present at every moment of contact with our patients, that we will do our best to always proceed in accordance with the standards, policies, protocols and processes that seek to offer a service with excellence and, that we are aware that we still have a long way to go, since the process of continuous improvement never ends, which is why we will always be open to any learning opportunity and suggestions from our patients and providers, in order to implement the best practices and humbly seek quality and warmth for our patients”.
ORTHODOS is part of a family business group founded in 1983. At the beginning, it operated as a medical center that offered services in different health specialties, including dentistry. At the end of the 1990s, a great migration of people took place in Colombia, especially towards the United States and Spain. As people settled in these countries, they took advantage of vacation trips to Colombia to go to a dental office and catch up on their treatments, since it was much more accessible and of excellent quality. That is when our international patient care service started, which was extended to the relatives and friends of our satisfied Colombian patients, residing abroad. Until today, we continue to serve a large number of satisfied patients of different nationalities, who continue to refer new patients. The international office is the fruit of all these years of experience and learning.
- Availability all year round, 24 hours a day, 7 days a week. (24/7, 365)
- Exclusive face-to-face and virtual orientation for international patients through service managers.
- Personalized accompaniment with hostesses, from arrival at the airport to return to the country of origin.
- Software for management and monitoring of all the services that our patients require, with full traceability.
- Strategic alliances with excellent tourism and air and land transport companies, guaranteeing excellence in the value chain.
- Online support dentist for virtual consultations before and after treatment in Colombia.
- Permanent contact with insurers based on a transparent and effective process for patients.
- Adherence to the service manual by the entire support team.
- Specialist dentists from the best universities, with great professional experience.
- Staff of dental assistants and general services with a great willingness to serve and perfectly trained in principles of customer service, biosafety and patient safety.
- Infrastructure and physical plant designed and built specifically for health care. Special protocols to mitigate the risk of contagion from Covid-19 and any other disease.
- Para aquellos pacientes que obviamente no pueden asistir periódicamente a los controles de ortodoncia, ofrecemos la técnica invisalign. No usa aparatos fijos y permite proyectar el tratamiento desde la primera cita.
- Planning of travel sessions to Colombia for patients who require more than one visit to complete their dental treatment.
- We coordinate additional hotel, insurance, transportation and entertainment services that our patients require during their stay in Colombia.
- We adjust our resources to the specific needs of patients in terms of food, transportation, religious orientation, health requirements and related issues (we customize the service package).
- Saluda a tus familiares y mantén contacto con ellos.
PATIENT SAFETY
At ORTHODOS our commitment is focused on providing a memorable experience to our patients, through high quality treatments, with safe techniques and procedures, wellbeing during the consultation and time inside in our facilities.
RECOMMENDATIONS FOR PATIENT SAFETY:
SECURITY RECOMMENDATIONS FOR INTERNATIONAL TARGETS
Our patients must carry an identification badge in a visible place. Must show: full names, surnames and their identification document number. If for any reason this is lost or damaged, you must ask at the entrance in order to replace it immediately. The ORTHODOS staff will be able to validate at any time that the badge belongs to the bearer. Ask your dentist to verify your identification data with your personal information in the medical record.
Persons in charge of patient and the support staff must introduce themselves appropriately. Validate that they carry the institutional card with their respective identification data and that they are in the respective uniform and personal protection elements (PPE). If for any reason someone treats the patient without a card, they are fully entitled to request it. If you notice strangers or unidentified people in the waiting room or service area, ask someone nearby for help.
Handwashing is the most effective way to prevent infection. Feel free to remind dentists, assistants and support staff to do so. Likewise, it is important that the patient also wash their hands with soap and water upon arrival at ORTHODOS and after going to the bathroom. Suggest that companions properly wash their hands with soap and water or use glycerinated alcohol before, during and after any type of contact with other people.
If you are
taking one or multiple medications, mention them to the treating dentist. This is also true for vitamins, herbal supplements and drugs that do not require a prescription. It is vitally important to also inform if you are allergic to any medication.
Prevent any type of fall. You as a patient are essential in this process. Be careful when getting in and out of the dental unit and when using the bathroom. When going up or down stairs, hold on to the safety railing or use the elevator. Try to wear shoes with non-slip soles and do not walk on wet floors. Respect the preventive signage posted by the general services staff and follow their instructions. Use your cane or walker if you need it or ask your companion to help you.
If you are going to have a treatment that requires surgery or an invasive procedure, you should make sure that you and your dentist know what the procedure is about. The maxillofacial surgeon or the respective specialist should be asked to validate the procedure to be performed with the support dentist, so that there is no confusion. If you have questions about the surgery or the procedure, do not hesitate to ask.
Upon entering ORTHODOS , the patient and their companion must be informed about their rights and duties. Before any procedure, the patient must sign the informed consent on the activities, procedures and interventions that will be developed during the care process.
It is advisable for the patient to ask all the questions that he considers important to the dentist and the staff that attends him, about the materials, techniques and procedures of his treatment. Whenever you are given an explanation, ask that it use terms you can understand. pregunte nuevamente.
If something is not clear to you, ask again. It is important that the patient who requires a companion make sure that he is by her side during these moments of communication. He may ask questions that do not occur to you at the moment.
For a correct identification of the patient, both in his assessment and in his treatment, the use of at least two (2) identifiers was established as a policy: – Full names and surnames of the patient. – Identification number (citizenship card, civil registry, identity card, passport). The correct identification procedure of the patient starts from the first virtual appointment. The dental and care team that is responsible for patient care must verify identification at any time during the care process.
As part of the effective communication strategy, it seeks to at least validate that the explanations and instructions provided by the dentist are clear and understandable for the patient and their companion (when applicable), before starting dental treatment. To ensure that this is the case, the patient must sign the respective informed consent.
At ORTHODOS, to minimize risks in the care of patients with surgical and/or invasive procedures and to avoid the occurrence of adverse events, the Universal Protocol for Surgical Patients has been standardized. These procedures seek to ensure the following: 1. That the procedure is performed on the correct person. 2. That the correct procedure is carried out. 3. Prevent the procedure from being performed on the wrong site. Therefore, keep in mind the following recommendations for your surgery and/or invasive procedure: Before the surgery and/or invasive procedure: a) The dentist will ask you to sign an informed consent form, which you must read carefully and must indicate: your name, the type of surgery and/or procedure that is going to be performed, the risks associated with these and a statement that you discussed the surgery and/or invasive procedure with the dentist and clarified all your doubts, being afterwards of this according to what is carried out. b) Ask your dentist: How should you prepare for the surgery and/or invasive procedure? What medications should NOT be taken before surgery and/or invasive procedures? Can you eat or drink liquids or solid foods before and after the surgery and/or invasive procedure? Make sure you are not left with any doubts. If there is something you do not understand, you should ask immediately. Remember that you have a right to know what will be done to your body. During surgery and/or invasive procedure: The treating dentist must confirm with the dental assistant that the information in the clinical history is his own and corresponds to the treatment plan. Participate in this activity and make sure there are no mistakes. For your safety, staff may ask you the following questions multiple times:
What is your name and document number? What type of surgery and/or procedure will you have?
After surgery and/or invasive procedure:
a) Notify the dentist if you feel pain and to find a way to relieve it. b) Ask the dentist if you will need any treatment or medication after you leave the dental office.
Infections Associated with Health Care (IAHC) previously called nosocomial or intrahospital, are those infections acquired by a patient during his stay in an institution while receiving medical or dental treatment, whether surgical or an invasive procedure, or while receiving treatment for some disease and that at the time of admission to the institution did not have or was not in the incubation period for said infection.
At ORTHODOS the main preventive measure is hand washing. Clean hands are the best protection against infection, the patient should wash their hands with soap and water upon arrival at the clinic and after going to the bathroom. Look for the points where the glycerinated alcohol is located to protect your health and that of your companion. Staff involved in your treatment must wash their hands before and after contact with you and must use personal protective equipment (PPE).
Prevent any type of fall. You as a patient are essential in this process. Be careful when getting in and out of the dental unit and when using the bathroom. When going up or down stairs, hold on to the safety railing or use the elevator. Try to wear shoes with non-slip soles and do not walk on wet floors. Respect the preventive signage posted by the general services staff and follow their instructions. Use your cane or walker if you need it or ask your companion to help you.
Like all surgical and/or invasive procedures, dental treatments can have effects after their execution. Confirm with your treating dentist what care you should follow, what medications you should take and how often, what you can or cannot eat, when you should go back for check-ups, what activities are restricted while you fully recover, and make sure all of this is in writing. Recommendations to follow 24 hours after surgery: (picture # 1) Start brushing in the intervened area 24 hours after the intervention (picture # 2) Maintain hygiene in the mouth to avoid infections (picture # 3) If your specialist has prescribed medication, follow the instructions (picture # 4) If the discomfort persists after 4 days, contact your specialist
OUR SPECIALISTS
